When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
- Regular Australia Post (production time + 2-7 days delivery) A tracking number is emailed once dispatched.
[Covid-19] When will I get my order?
Our fulfillment times may be longer than usual and may
continue to increase until things get back to normal. We’re seeing delays in our supply chain,
including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your
neighbour’s, get in touch with us at firstname.lastname@example.org with your order number.